Last Updated: [15/11/2025]
We want you to be delighted with your purchase from Badbookpress. If you have any problems, here is our policy on returns and refunds, which is in line with UK consumer law.
For most physical products bought online, you have a legal right to change your mind.
Timeframe: You have 14 days after the day you (or someone you nominate) receive the goods to notify us that you wish to cancel.
Returning the Item: You then have a further 14 days to return the goods to us. The items must be in their original, unused, and resalable condition.
Return Shipping: You will be responsible for paying the costs of return postage.
Refund: Once we receive the returned item and confirm its condition, we will issue a full refund, including the original standard delivery cost. We will process the refund within 14 days of receiving the item back.
Your products must be of satisfactory quality, fit for purpose, and as described.
30-Day Right to Refund: If your item is faulty or damaged, you have the right to a full refund within 30 days of receiving it.
After 30 Days: If a fault appears after 30 days (but within 6 months), we will offer a replacement or, if that is not possible, a refund.
Return Shipping for Faulty Goods: We will pay for the cost of returning a faulty or damaged item. Please contact us first so we can arrange this.
If we sell digital downloads, please be aware:
You lose your 14-day “change of mind” right to a refund as soon as you start to download the content. By downloading the file, you agree to waive your cancellation rights.
This does not affect your rights if the digital file is faulty (e.g., it won’t open or is corrupt). In this case, please contact us for a replacement or refund.
To start a return, please follow these steps:
Email us at [returns@badbookpress.com] with your name, order number, and the reason for your return.
If the item is faulty, please attach a photo of the damage.
We will reply with instructions on how to send the item back to us.
Please send all returns to: [Your Returns Address, City, Postal Code]
We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.
